Changing the answer settings

You can choose to answer an incoming call manually or automatically. When you choose the answer setting to Manual-Accept, you must select the Answer button or go off hook to answer an incoming call. When you choose the answer setting to Auto-Accept, the system automatically accepts the call as soon as the call arrives to your extension. Avaya one-X Agent supports three ways of auto answers, namely,

• Avaya one-X Agent supported Auto Answer where an agent can set the answer settings to auto answer

• Communication Manager administered Auto Answer where the extension is administered in Communication Manager to answer the call automatically

• Permanent service administered Auto Answer where agents can auto answer calls with permanent service link